Privacy Policy

Last updated: July 2, 2026 · Effective Date: July 2, 2026

Mochi Dolls Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mochidolls.com and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Business Identity

Apex Sync Global LLC (d/b/a Mochi Dolls Studio)
Business Address: 30 N Gould St Unit 207, Sheridan, WY 82801, United States
Email: shoylife1@gmail.com
Website: mochidolls.com

2. Information We Collect

Information you provide directly

• Name and contact details (email address, phone number)
• Shipping and billing address
• Payment information (processed securely via Stripe — we never store card data)
• Messages sent through our contact or custom order form
• Newsletter subscription email address

Information collected automatically

• Browser type and version, operating system
• IP address and general geographic location
• Pages viewed, time spent on site, referring URLs
• Device identifiers and cookie/localStorage data

3. How We Use Your Information

• To process and fulfill your orders, including shipping and delivery notifications
• To respond to customer service inquiries and custom order requests
• To send transactional emails (order confirmations, shipping updates)
• To send promotional newsletters if you have opted in (you may unsubscribe at any time)
• To improve our website, products, and customer experience
• To detect and prevent fraud or unauthorized access
• To comply with applicable legal obligations

4. Legal Basis for Processing (GDPR — EU/UK Customers)

If you are located in the European Union or United Kingdom, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

• Contract performance — to fulfill your order and deliver products you purchased
• Legitimate interests — to prevent fraud, improve our services, and communicate with you about your purchase
• Consent — for marketing emails, which you may withdraw at any time
• Legal obligation — to comply with tax, accounting, and regulatory requirements

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers only as necessary to operate our business:

• Stripe, Inc. — payment processing. Stripe is PCI-DSS Level 1 certified. Subject to Stripe's Privacy Policy.
• Shipping carriers — to deliver your order (name and address only)
• Email service providers — to send transactional and marketing communications
• Legal authorities — when required by applicable law, court order, or to protect our legal rights

6. Cookies and Tracking

We use cookies and similar technologies (including localStorage) to:

• Remember your shopping cart contents and language preferences
• Analyze site traffic and improve user experience
• Enable essential site functionality

You may disable cookies in your browser settings. Note that disabling cookies may affect site functionality, including the shopping cart.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your home country, including countries that may not have the same data protection laws. Where required, we take appropriate measures to protect your data, including using service providers that comply with applicable data protection standards (such as Stripe's EU Standard Contractual Clauses).

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and tax compliance. You may request deletion of your personal data at any time (subject to legal retention requirements).

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data ("right to be forgotten")
• Restriction — request that we limit our processing of your data
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — withdraw consent for marketing at any time via unsubscribe link

EU/UK residents: You also have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, or your national DPA in the EU).

California residents (CCPA): You have the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at shoylife1@gmail.com. We will respond within 30 days.

10. Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted to and from our website, and we use Stripe for payment processing (PCI-DSS Level 1 compliant). We restrict access to personal data to authorized personnel only. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites (such as Instagram or social platforms). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated via email or a notice on our website.