Shipping Policy

Last updated: July 2, 2026

1. Processing Time

Because every doll is handmade, please allow the following processing times before your order ships:

• In-stock items: 3–7 business days
• Made-to-order items: 7–14 business days
• Custom / personalized orders: 14–21 business days

Processing times may be extended during peak seasons (Christmas, Valentine's Day, Mother's Day). We will notify you by email if your order is delayed beyond the estimated timeframe.

Processing time is separate from shipping transit time. Your total delivery time = processing time + transit time.

2. Shipping Rates & Estimated Transit Times

Destination	Method	Est. Transit Time	Cost
United States	Standard	5–8 business days	$12
United States	Express	2–3 business days	$28
Canada / Mexico	Standard International	7–14 business days	$18
Europe	Standard International	10–18 business days	$22
Asia Pacific	Standard International	7–15 business days	$20
Rest of World	Standard International	14–25 business days	$25

Free shipping on US domestic orders over $800. All transit times are estimates and are not guaranteed.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If you do not receive a tracking email within the estimated processing window, please check your spam folder first, then contact us.

4. International Shipping

We ship to most countries worldwide. Please note the following for international orders:

• Customs duties and import taxes: International buyers are solely responsible for any customs duties, VAT, import taxes, and handling fees imposed by their country's customs authority. These charges are not included in our product prices or shipping fees.
• Customs delays: Delivery times for international orders are estimates only. Customs clearance can add several business days or more, depending on the destination country.
• Accurate customs declarations: We declare the accurate fair market value of all shipments on customs forms. We do not falsify customs values or mark packages as "gifts" to avoid duties — doing so is illegal and we will not do it under any circumstances.
• Refused/returned shipments: If a shipment is refused by customs or returned to us due to the buyer's failure to pay duties or provide required documentation, return shipping costs will be deducted from any refund issued.

5. Shipping Address

Please ensure your shipping address is complete, accurate, and formatted correctly for your country before completing your order. We are not responsible for orders delayed or lost due to an incorrectly provided address.

If you realize there is an error in your shipping address after placing your order, please contact us immediately at shoylife1@gmail.com with your order number. We will do our best to update it before the order ships, but we cannot guarantee changes once fulfillment has begun.

6. Lost or Significantly Delayed Packages

If your package has not arrived within a reasonable time beyond the estimated delivery window, please take the following steps:

• Check the tracking information for the latest update.
• Check with your neighbors and any secure delivery locations near your address.
• For US orders: contact us if the package has not arrived within 15 business days of the ship date.
• For international orders: contact us if the package has not arrived within 35 business days of the ship date.

We will file a claim with the carrier and do our best to locate your package or issue a replacement or refund.

7. Damaged in Transit

All orders are packaged with protective materials to minimize the risk of transit damage. If your package arrives visibly damaged, please:

• Photograph the outer packaging before opening
• Photograph any damaged contents
• Contact us within 7 days of delivery with your order number and photos

We will arrange a replacement or refund promptly. Do not discard the original packaging until we have resolved your claim.

8. Multiple Items / Split Shipments

If your order contains multiple items, they may be shipped separately if items have different processing times. You will receive separate tracking numbers for each shipment. You will not be charged additional shipping for split shipments.